General FAQ’s

How do returns/refunds work?  What is your refund policy?

We offer no hassle full refunds with no fees for all rentals reserved through our website, at the shop in person or over the phone.  Once you have picked up your rental equipment from our shop we generally only offer shop credit for returns unless there are special circumstances.

We offer no hassle full refunds for all island activity reservations booked through our website, at the shop or over the phone 48 hours before the activity is to begin.  Once we are within 48 hours of the activity start time we must follow the activity providers return policy.  They typically require 48 hours notice for refunds.

What Hours Are You Open?

7:45-6p daily. Except Major Holidays

Can I Park Free In The Rainbow Mall?

Yes. Parking is free at the Rainbow Mall.

Do You Take Credit Cards?

Yes.  We love cash but require credit cards for rentals.

Do You Sell Reef Safe Sunscreen?

Yes. The State of Hawaii has recently passed a law to support the ban of Oxybenzone and other harmful chemicals founds in sunscreens from further damaging the coral reefs of Hawaii. We fully support this ban at Auntie Snorkel and we have a variety of natural and organic products to protect both your skin and the coral reef’s ability to reproduce! 🙂

Our Location FAQ’s

How Far Is Auntie Snorkel To The Beach?

Auntie Snorkel is a short 2 minute walk to Kamaole Beach 1.  From there you can explore the spectacular reef that separates Kamaole Beaches I & II.

Can I Snorkel From Your Location?

Absolutely! In fact we highly recommend snorkeling from our location! We may be biased but we think it is one of the best reefs on the island to see lots of Hawaiian Green Sea Turtles!

Can I Paddle Board From Your Location?

Yes. Kamaole Beach 1 is a short two minute walk from our shop and it is Maui’s most popular paddle boarding beach.

Can I Surf From Your Location?

Yes. 1/2 mile north is South Maui’s year round break at Cove Park!

Do You Have Other Locations?

No. We are a humble “Mom & Pop” shop which is why we are able to provide our guests with exceptional care and service 🙂

Rental FAQ’s

Do You Rent Go Pros?

Yes. We rent Sessions and Hero 5s. The rental comes with a floating waterproof housing, charging cord and a 16G micro sd card.

Do You Rent Go Pro Accessories?

Yes.

Do You Rent Wetsuits?

Yes.

Do You Rent Kids Snorkel Gear?

Yes. We rent snorkeling equipment for kids and youth. We will size everyone appropriately in the store.

Do You Provide Defog?

Yes. All of your snorkel gear rentals will include a bottle of defog. We also sell Defog solution.

Are Your Fins Fitted?

Yes. We will appropriately size our custom sized fins to your feet when you arrive.

Can I Exchange Gear If It Doesn’t Fit?

If you need to exchange the rental gear for a new size just bring it in and we will swap it out!

Do You Have An After Hour Drop Box?

Under special circumstances we have a place where you can drop off snorkel gear after hours. No Go Pro’s or SUP’s offered for late drop off.

Do You Deliver Paddle Boards?

On weekly rentals after 6 p.m. You must have a safe place to store the boards overnight.

Do You Deliver Snorkel Gear?

We typically do not  deliver snorkel gear. We recommend everyone get fitted in the store.

Activity FAQ’s

Do You Book All Maui’s Activities?

Yes. That is our specialty!! We guarantee the lowest prices on all the islands activities. Give us a chance to beat any of your quotes! We also beat our competitors pricing!

Do You Really Have The Lowest Prices Guaranteed On Gear And Activities On Maui?

Automatic! Give us a call to find out for yourself!

I am looking for an activity but I don’t see it on your site? Can I still book it through Auntie Snorkel?  

Absolutely! We book all the island activities. There are so many activites that we could not fit them all on our site. Call us to book! 808-298-3021.

Will I Have To Wait To Book An Activity In The Store? 

We do have busier rental hours between 7:45a-noon. We do recommend if you have an activity question to come in the afternoon when we have more time to talk to you and find out what your options look like. Or book them online or call our activity specialist number @ 808-298-3021  

Information FAQ’s

Do You Provide A Maui Island Map Which Includes Snorkel Locations?

Yes. We do have maps highlighting all the great snorkel spots on the island and  much more!

Do You Provide Information On Hikes And Restaurants?

Of course! Like we always say, our expert information is free 😉

Do You Have Dining Coupons?

Yes! We have many great island dining coupons for FREE! Come by and grab some! 😉

Do You Provide Surf Lessons?

We sell all the awesome island vendors that offer surf lessons! We would be happy to book the most suitable lesson for you.

Do You Provide Snorkel Lessons?

We do not offer snorkel lessons but we can help you book one.

Do You Rent Jet Ski’s?

We will book jet ski tickets for you. Give us a call and we can reserve your spot. 

Retail FAQ’s

Do You Sell Snorkel Equipment?

Yes. We sell a variety of specialty masks. Our masks feature high grade silicone skirts, tinted or clear tempered glass, silicone adjustable straps.  We also sell dry snorkels, fins, defog and other related gear.  Our prices are the best on Maui for retail gear.

Do you sell snorkel equipment for kids?

Yes we do sell snorkels and masks however we recommend renting them unless you are a frequent user.

Do You Sell Swim Goggles?

Yes. We sell a variety of Adult, Junior and child goggles.

Do You Sell Underwater Phone Cases?

Yes.

Do You Really Stoke Out All Your Guests?

Automatic! All Auntie Snorkel guests are treated with exceptional attention and care.