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How Do Returns/Refunds Work? What Is Your Refund Policy?

By March 1, 2023 No Comments

We offer no-hassle full refunds with no fees for all rentals reserved through our website, at the shop in person, or over the phone. Once you have picked up your rental equipment from our shop we generally only offer a shop credit for returns unless there are special circumstances.

We offer no-hassle full refunds for all island activity reservations booked through our website, at the shop, or over the phone 48 hours before the activity is to begin. Once we are within 48 hours of the activity start time we must follow the activity provider’s return policy. They typically require 48 hours’ notice for refunds.

About Auntie Snorkel

Auntie Snorkel shop has been serving Maui’s fun seekers for over 33 years, established in 1985. We're the original South Maui Snorkel Shop. When I bought the shop 10 years ago from Auntie, we decided to keep the name. The name "Auntie" is a term of respect here in Hawaii. I'm living my dream. I get to meet awesome people from all over the world and share with them my love and knowledge of this magical island that I get to call home. We know all the spots. I have lived here since 2001. We're the true definition of a family owned and operated shop. I answer the phones and work the shop along with my family. When you shop with us you're supporting my ohana and for that I thank you!! Why go anywhere else? We're the friendliest, fastest, cheapest and our location is the most epic! Mahalo and Aloha”. ~Mark Noble (Owner & Maui Fun Expert)

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